New Zealand ADSL Mailing List

From: Nick Le Mouton <SouthofHeaven_at_mindless.com>
Date: Sun, 1 Oct 2000 00:44:07 +1200
Message-ID: <NEBBLIHPGMDLHGLDEGBDGEAHCCAA.SouthofHeaven@mindless.com>

Yea i got that, i rang Jetstream service ppl up and they credited my account
for their error, really nice about it too

The e-mail correspondence below shows that there was an admitted error
in Jetstream usage accounting. I was unable to get confirmation of my
suspicion that about 300Mbytes of "free" traffic was incorrectly debited
to my usage account last month.

Anyone else have a similar experience?

Cheers -- Ross

>>>> From: drb@med.co.nz
>>>> Last evening (23 Sep) my account monthly usage for
>>>> the period 24 Aug - 23 Sep was showing 565Mbytes.
>>>> Today, the usage for that period is showing
>>>> 265.28Mbytes and for the period 24 Sep - 23 Oct
>>>> 309.18Mbytes.
>>>> Can you please correct this accounting error.

>>> From Jetstream@telecom.co.nz Tue Sep 26 17:03:01 2000
>>> 1. There was a fault in the billing system which will be fixed by a new
>>> patch tonight approx 6 pm. All billing errors should be corrected by
>>> this.

>> From drb Tue Sep 26 23:13:34 2000
>> Does that explain why, a couple of days after my "unlimited download"
period
>> finished last month, I found to my surprise that I seemed to have used
>> 300Mbytes of the new month's volume??
>> It was because of that that I checked the usage just before and just
after
>> the end of the most recent billing period, and mailed you about the
error.

> From Jetstream@telecom.co.nz Fri Sep 29 10:03:01 2000
> The usgae meter fault has now been corrected, your usage is showing as
> 116.24MB for the current cycle.

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Jetstream usage accounting error