After yet another outage, I feel I must say my piece.

I work in Christchurch for a company based in Belgium, looking after between
35 and 50 servers, depending on time of day. I am on call 24 hours. If my
ADSL connection is down I have to phone a workmate in Brussels and get him
out of bed to do my work for me. My boss is getting annoyed and now my job
is on the line.

Yes I know that the ADSL service is "best effort" and not guaranteed.
However I need about 256k of bandwidth, 24 hrs and he tells me that if he
had to pay more money for a different type of connection, eg leased line, he
will get someone else to do it. If anyone knows of another option at a
similar cost to ADSL, I would like to hear about it.

The reasons for the outages are not made clear to me. If they are genuine
failures of key equipment (routers, servers etc) then I would like to know
why there are not redundant systems. If it is human error, what are our
assurances that it will not happen again?

Neal Blackie.

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Received on Thu Nov 9 13:07:01 2000