I just received the latest issue of Consumer Magazine. They want people to
write to editor@consuemr.org and give them feedback on their Internet
services. They specifically say they would like to hear from users of
broadband services. I will certainly be writing to tell them that in the
case of Jetstream, there are too many outages and it's over-priced simply
because where I live, Telecom doesn't have Saturn to keep them honest. As a
former Saturn customer when I lived in Wellington, I can say that Saturn has
its problems. I waited a long time on many calls to the call centre. But
their broadband was one hell of a lot more reliable than this. I can only
recall 3 outages in a year of using Saturn cable with Paradise.

        Jonathan Mosen
Via MSN Messenger or mailto:jonathan@mosen.org
Work Phone: +64-6-348-8127
Mobile: +64-21-4Mosen, +64-21-466-736

-----Original Message-----
From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org]On
Behalf Of Neal Blackie
Sent: Thursday, 9 November 2000 13:07
To: ADSL mailing list (E-mail)
Subject: Reliability

After yet another outage, I feel I must say my piece.

I work in Christchurch for a company based in Belgium, looking after between
35 and 50 servers, depending on time of day. I am on call 24 hours. If my
ADSL connection is down I have to phone a workmate in Brussels and get him
out of bed to do my work for me. My boss is getting annoyed and now my job
is on the line.

Yes I know that the ADSL service is "best effort" and not guaranteed.
However I need about 256k of bandwidth, 24 hrs and he tells me that if he
had to pay more money for a different type of connection, eg leased line, he
will get someone else to do it. If anyone knows of another option at a
similar cost to ADSL, I would like to hear about it.

The reasons for the outages are not made clear to me. If they are genuine
failures of key equipment (routers, servers etc) then I would like to know
why there are not redundant systems. If it is human error, what are our
assurances that it will not happen again?

Neal Blackie.

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This message is part of the NZ Broadband mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to majordomo@unixathome.org
with "unsubscribe adsl" in the body of the message
Received on Thu Nov 9 13:25:04 2000