I have been watching the discussion for a while now and have the
following offer

- I would like to work with people who are having problems. In the 1st
instance I would like to hear from people (direct not the list) who are
having the problem several time a day. I would like the following info
- user name logged in (not password of course)
- ADSL phone number
- contact name and phone number
- frequency of problems
- symptoms of problem - ie lose DSL - light comes on, lose connection
for 2 min etc
- a snip of the modem log that covers an outage period.
- indication of previous actions - ie logged to faults and forgotten
about.

After dealing with the many times a day I will be asking for the harder
several times a week category. I don't need stories of the aggrieved -
just the fault details.

Don't expect instant results - I am not a magician! If you reply to me
I will get back to you with what I think is happening and what I want to
do.

I look forward to hearing from you and can we stop the discussion now -
no real info has been added for a day or 2.

Cheers
Wayne

Wayne Kampjes
Team Leader
Internet & IP Platforms
Network Delivery, Telecom New Zealand Ltd
L4, Caro St Exchange, Hamilton, New Zealand
DDI ++64 7 834 8737
Ext 78737
Fax ++64 7 834 5448
Internet Email: wayne.kampjes@telecom.co.nz

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Received on Fri Mar 2 09:14:07 2001