Telscum Lying shits, I spent 35 minutes on hold 0800 253878 got told that it
was a fault no one could get in and that it would be looked at. I replied
well out of 5 accounts I can access all but one.
Story changed and got asked which account they reset the password and hey
presto.
Pushed the curve a little and found that yes they knew EDS where making
changes and they where logging the fault calls from those changes to rocket
EDS.
Claimed EDS had put up a MOTD page at Customer service site. Bullshit on
several sites I have people take a morning and evening reading and they had
never seen it.

Customer service BULLSHIT

-----Original Message-----
From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org]On
Behalf Of Pete
Sent: Monday, 5 March 2001 11:18
To: adsl@unixathome.org
Subject: RE: Anybody else unable to access usage page after the w/es
"upgrade"?

> 24 minutes and counting now. I think I'll leave it connected until I go
home at
> 4PM. If its not answered by then I'll let the list know :)

Well they answered after only 33 minutes of being on hold.

Apparently its a priority 1 severity 1 fault and they're looking into it.

Don't know why you managed to get in with your password reset. They told me
that
no-one can get in and there is no need to reset the password as once the
fault
is fixed the old password will work :)

Wish they'd just put something on the website
(https://jetstream-usage.telecom.co.nz/) itself to say something to that
effect
and then their helpdesk wouldn't get swamped with people wondering whats
going
on.

Oh well all is well (or will be soon :).

Rgds,
Pete

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This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to majordomo@unixathome.org
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Received on Mon Mar 5 12:00:10 2001