Heh sounds like I wasnt the only person to go through that ordeal...

----- Original Message -----
From: "Alex King" <alex@milton.king.net.nz>
To: "Wayne Kampjes" <Wayne.Kampjes@telecom.co.nz>
Cc: <adsl@unixathome.org>
Sent: Friday, March 09, 2001 5:38 PM
Subject: Re: 3Com Modem and Linux :(

> I think telecom could improve their act here.
>
> I had the same problem, not knowing the VCI/VPI kept me from
> configuring my modem. As soon as I knew I needed them, I searched
> thru all the information I could find on telecom/xtra websites in
> vain. IMO, this information should be provided in FAQ's about
> Jetstream/Jetstart and made to stand out on the website. It was not,
> at least as far as I could find.
>
> 3COM had not supplied any NZ specific notes or documentation with the
> modem.
>
> So I rang Telecom:
>
> me: I need some information to get my DSL modem working with Jetstream
>
> telecom: ..... We do not support 3rd party modems....We can't help you
> with setting up your modem.....Call your supplier......
>
> me: I don't need to be told how to set up my modem, I need to know
> what the paramaters of _Telecom's Network_ are. Can you tell me what
> the VCI and VPI are?
>
> telecom:oh, um I'll put you thru to the dsl helpdesk....
>
> 10 minutes of musac - usual helpdesk story.
>
> I went through 4 exchanges like the above before I got to someone who
> could tell me the info I needed.
>
> Lessons for telecom:
> 1. put the info on the website
> 2. In the time I wasted talking to 4 or 5 reps, they could have told
> me the info I needed 100 times over.
>
> while it would be nice if the supplier gave everyone NZ specific
> setup instructions, it's not happening, so telecom could save
> themselves a lot of hassle by not making the required details so
> secret, not to mention the hassle they would save their cusotmers.
>
> To my mind, the info I needed was info about _Telecom's network_ not
> info about the modem, so it is perfectly logical to turn to/blame
> telecom when it is not supplied. And I think it's a cop out for
> Telecom to blame the suppliers. If telecom have asked the suppliers
> to pass on the information and they're not doing it - that's between
> Telecom and the suppliers, but it's still Telecom's responsibility to
> get that info to the end user.
>
> Alex :)
>
> On Fri, Mar 09, 2001 at 09:38:00AM +1300, Wayne Kampjes wrote:
> > Why blame Telecom and not who sold it to you!!
> >
> >
> > - and why the hell didn't telecom tell me about VCI/VPI=0/100, leaving
> > me
> > to find it somewhere
> > hidden on the net ??
> >
> >
> >
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>
> This message is part of the NZ ADSL mailing list.
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Received on Fri Mar 9 18:55:32 2001