I see your points here.. It would be in telecoms best interests, however if
you go to a search engine (in my case google) and search for VCI adsl NZ it
displays results that even the summary tell you what the VCI settings are.

For the others with the 3com dual link that installed the modem with the
default settings, the install process does say to contact your ADSL line
provider for this setting, when installing under unix, you wont get this
prompt (as there is no install process) however 3com never marketed the
modem to work under unix/linux.

cheers

David

-----Original Message-----
From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org]On
Behalf Of Karl Harris
Sent: Friday, 9 March 2001 6:53 p.m.
To: Wayne Kampjes; Alex King
Cc: adsl@unixathome.org
Subject: Re: 3Com Modem and Linux :(

Heh sounds like I wasnt the only person to go through that ordeal...

----- Original Message -----
From: "Alex King" <alex@milton.king.net.nz>
To: "Wayne Kampjes" <Wayne.Kampjes@telecom.co.nz>
Cc: <adsl@unixathome.org>
Sent: Friday, March 09, 2001 5:38 PM
Subject: Re: 3Com Modem and Linux :(

> I think telecom could improve their act here.
>
> I had the same problem, not knowing the VCI/VPI kept me from
> configuring my modem. As soon as I knew I needed them, I searched
> thru all the information I could find on telecom/xtra websites in
> vain. IMO, this information should be provided in FAQ's about
> Jetstream/Jetstart and made to stand out on the website. It was not,
> at least as far as I could find.
>
> 3COM had not supplied any NZ specific notes or documentation with the
> modem.
>
> So I rang Telecom:
>
> me: I need some information to get my DSL modem working with Jetstream
>
> telecom: ..... We do not support 3rd party modems....We can't help you
> with setting up your modem.....Call your supplier......
>
> me: I don't need to be told how to set up my modem, I need to know
> what the paramaters of _Telecom's Network_ are. Can you tell me what
> the VCI and VPI are?
>
> telecom:oh, um I'll put you thru to the dsl helpdesk....
>
> 10 minutes of musac - usual helpdesk story.
>
> I went through 4 exchanges like the above before I got to someone who
> could tell me the info I needed.
>
> Lessons for telecom:
> 1. put the info on the website
> 2. In the time I wasted talking to 4 or 5 reps, they could have told
> me the info I needed 100 times over.
>
> while it would be nice if the supplier gave everyone NZ specific
> setup instructions, it's not happening, so telecom could save
> themselves a lot of hassle by not making the required details so
> secret, not to mention the hassle they would save their cusotmers.
>
> To my mind, the info I needed was info about _Telecom's network_ not
> info about the modem, so it is perfectly logical to turn to/blame
> telecom when it is not supplied. And I think it's a cop out for
> Telecom to blame the suppliers. If telecom have asked the suppliers
> to pass on the information and they're not doing it - that's between
> Telecom and the suppliers, but it's still Telecom's responsibility to
> get that info to the end user.
>
> Alex :)
>
> On Fri, Mar 09, 2001 at 09:38:00AM +1300, Wayne Kampjes wrote:
> > Why blame Telecom and not who sold it to you!!
> >
> >
> > - and why the hell didn't telecom tell me about VCI/VPI=0/100, leaving
> > me
> > to find it somewhere
> > hidden on the net ??
> >
> >
> >
> > This message is part of the NZ ADSL mailing list.
> > see http://unixathome.org/adsl/ for archives, FAQ,
> > and various documents.
> > To unsubscribe: send mail to majordomo@unixathome.org
> > with "unsubscribe adsl" in the body of the message
> >
>
> This message is part of the NZ ADSL mailing list.
> see http://unixathome.org/adsl/ for archives, FAQ,
> and various documents.
> To unsubscribe: send mail to majordomo@unixathome.org
> with "unsubscribe adsl" in the body of the message
>

This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to majordomo@unixathome.org
with "unsubscribe adsl" in the body of the message

This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to majordomo@unixathome.org
with "unsubscribe adsl" in the body of the message
Received on Fri Mar 9 22:19:04 2001