Alex.

I do agree with you. and as I said in a previous message I have been
provided with a sheet on the VCI settings (etc) from our wholesaler, which
was simply a copy of a Telecom Newsletter (125).

Thanks

David

-----Original Message-----
From: Alex King [mailto:alex@milton.king.net.nz]
Sent: Saturday, 10 March 2001 8:43 a.m.
To: David Glasgow
Cc: adsl@unixathome.org
Subject: Re: 3Com Modem and Linux :(

On Fri, Mar 09, 2001 at 10:21:24PM +1300, David Glasgow wrote:
> I see your points here.. It would be in telecoms best interests, however
if
> you go to a search engine (in my case google) and search for VCI adsl NZ
it
> displays results that even the summary tell you what the VCI settings are.
>
Yes I should have done a google search, I made a judgement as to what
the best way to find the information would be and decided to do a
manual search of Telecom's web site. In hindsight a google search
would have been better.

> For the others with the 3com dual link that installed the modem with the
> default settings, the install process does say to contact your ADSL line
> provider for this setting, when installing under unix, you wont get this
> prompt (as there is no install process) however 3com never marketed the
> modem to work under unix/linux.
>
I went through the windows setup to get the modem working under windows
first, folowing the manufacturer's install instructions, selecting
"easy setup" type options. I find this is the best way to set up
networking connections or devices as a first step if I'm not familiar
with all the details. Once it is woking under windows with default
settings, then I go on to customise/ install in linux.

It was during this "easy windows setup" phase that I was asked for the
VCI/VPI (and PPPoE/PPPoA/Bridged, but I already knew that from
discussion on the list). As you say, the setup process asks me to
contact my ADSL line supplier for these details, which is what I did.

Once I had it working under windows, the linux setup was relatively
straightforward.

AFAIK, my experience was exectly what the average 3COM modem purchacer
would go thru. Presumably, the 3COM distributer, with a little feedback
and encouragement from Telecom, will eventually start including an A4
photocopied page with the relevant details :)

However, the point still stands, Telecom would make their life easier
if they included these details more prominantly on their website.
> cheers
>
> David
>
> -----Original Message-----
> From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org]On
> Behalf Of Karl Harris
> Sent: Friday, 9 March 2001 6:53 p.m.
> To: Wayne Kampjes; Alex King
> Cc: adsl@unixathome.org
> Subject: Re: 3Com Modem and Linux :(
>
>
> Heh sounds like I wasnt the only person to go through that ordeal...
>
>
> ----- Original Message -----
> From: "Alex King" <alex@milton.king.net.nz>
> To: "Wayne Kampjes" <Wayne.Kampjes@telecom.co.nz>
> Cc: <adsl@unixathome.org>
> Sent: Friday, March 09, 2001 5:38 PM
> Subject: Re: 3Com Modem and Linux :(
>
>
> > I think telecom could improve their act here.
> >
> > I had the same problem, not knowing the VCI/VPI kept me from
> > configuring my modem. As soon as I knew I needed them, I searched
> > thru all the information I could find on telecom/xtra websites in
> > vain. IMO, this information should be provided in FAQ's about
> > Jetstream/Jetstart and made to stand out on the website. It was not,
> > at least as far as I could find.
> >
> > 3COM had not supplied any NZ specific notes or documentation with the
> > modem.
> >
> > So I rang Telecom:
> >
> > me: I need some information to get my DSL modem working with Jetstream
> >
> > telecom: ..... We do not support 3rd party modems....We can't help you
> > with setting up your modem.....Call your supplier......
> >
> > me: I don't need to be told how to set up my modem, I need to know
> > what the paramaters of _Telecom's Network_ are. Can you tell me what
> > the VCI and VPI are?
> >
> > telecom:oh, um I'll put you thru to the dsl helpdesk....
> >
> > 10 minutes of musac - usual helpdesk story.
> >
> > I went through 4 exchanges like the above before I got to someone who
> > could tell me the info I needed.
> >
> > Lessons for telecom:
> > 1. put the info on the website
> > 2. In the time I wasted talking to 4 or 5 reps, they could have told
> > me the info I needed 100 times over.
> >
> > while it would be nice if the supplier gave everyone NZ specific
> > setup instructions, it's not happening, so telecom could save
> > themselves a lot of hassle by not making the required details so
> > secret, not to mention the hassle they would save their cusotmers.
> >
> > To my mind, the info I needed was info about _Telecom's network_ not
> > info about the modem, so it is perfectly logical to turn to/blame
> > telecom when it is not supplied. And I think it's a cop out for
> > Telecom to blame the suppliers. If telecom have asked the suppliers
> > to pass on the information and they're not doing it - that's between
> > Telecom and the suppliers, but it's still Telecom's responsibility to
> > get that info to the end user.
> >
> > Alex :)
> >
> > On Fri, Mar 09, 2001 at 09:38:00AM +1300, Wayne Kampjes wrote:
> > > Why blame Telecom and not who sold it to you!!
> > >
> > >
> > > - and why the hell didn't telecom tell me about VCI/VPI=0/100,
leaving
> > > me
> > > to find it somewhere
> > > hidden on the net ??
> > >
> > >
> > >
> > > This message is part of the NZ ADSL mailing list.
> > > see http://unixathome.org/adsl/ for archives, FAQ,
> > > and various documents.
> > > To unsubscribe: send mail to majordomo@unixathome.org
> > > with "unsubscribe adsl" in the body of the message
> > >
> >
> > This message is part of the NZ ADSL mailing list.
> > see http://unixathome.org/adsl/ for archives, FAQ,
> > and various documents.
> > To unsubscribe: send mail to majordomo@unixathome.org
> > with "unsubscribe adsl" in the body of the message
> >
>
>
> This message is part of the NZ ADSL mailing list.
> see http://unixathome.org/adsl/ for archives, FAQ,
> and various documents.
> To unsubscribe: send mail to majordomo@unixathome.org
> with "unsubscribe adsl" in the body of the message
>
>

This message is part of the NZ ADSL mailing list.
see http://unixathome.org/adsl/ for archives, FAQ,
and various documents.
To unsubscribe: send mail to majordomo@unixathome.org
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Received on Sat Mar 10 14:28:59 2001