ps. Just discovered that Telecom also charged me *another* $200 moving fee,
this time on the old account number. Amazing!

The moral of the story: Just when you thought they'd done it all, Telecom
will once again astound you with their (automated) incompetence.

Nice people though.

-- 
Steve Hoek                                       Ph. +64-9-377-4723
Director of R&D                                 Fax. +64-9-377-4724
Serato Audio Research Ltd                    http://www.serato.com/
> From: Steve Hoek <steve@serato.com>
> Date: Thu, 29 Mar 2001 15:44:50 +1200
> To: <adsl@unixathome.org>
> Subject: Re: Beware if you move house
> 
> Ha! They just tried to charge me another $300 installation fee, on top of
> the $200 moving fee. On both my home and work accounts.
> 
> Telecom must be setting a new record in billing incompetence, at least where
> Jetstream is concerned.
> 
> The moral of the story: Scrutinise your Jetstream bills if you move
> premises. By default, Telecom will attempt to double or triple bill you for
> all your charges.
> 
> -- 
> Steve Hoek                                       Ph. +64-9-377-4723
> Director of R&D                                 Fax. +64-9-377-4724
> Serato Audio Research Ltd                    http://www.serato.com/
> 
> 
>> From: Steve Hoek <steve@serato.com>
>> Date: Mon, 26 Feb 2001 16:07:27 +1300
>> To: <adsl@unixathome.org>
>> Subject: Beware if you move house
>> 
>> Hi guys,
>> 
>> I recently moved house and business premises, both with ADSL lines. At
>> Telecom's insistence, a new Jetstream account was created on the new numbers
>> and the old accounts were canceled. In both cases, I was double charged for
>> the overlap between the start of the new billing period and the end of the
>> old one.
>> 
>> I phoned the help desk last week and they sorted out my residential account.
>> This week it occurred to me to check our work account (Just In Case), and I
>> quite frankly wasn't surprised to find they'd pulled the same trick. What
>> did surprise me was that when I phoned them up to query it the woman I spoke
>> to insisted that they'd done The Right Thing - that you are meant to be
>> double charged if you move in the middle of a billing period. It turned out
>> okay in the end, because after asking to speak to her manager she relented
>> and credited our account.
>> 
>> Sorry for the diatribe, but over the last month Telecom have unrelentingly
>> stupefied me with their incompetence. Despite (almost) every person there
>> being well intentioned, as an organisation they've managed to screw up just
>> about everything they've had anything to do with.
>> 
>> -- 
>> Steve Hoek                                       Ph. +64-9-377-4723
>> Director of R&D                                 Fax. +64-9-377-4724
>> Serato Audio Research Ltd                    http://www.serato.com/
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