On Fri, 4 Jan 2002, Chrissy R wrote:

> > > > I have just spent about 45 minutes trying to connect. I
> > > > appeared to be connected but unable to do anything. No
> > > > mail or news servers could be found and all pages timed
> > > > out. My IP Addy was 210.86.52.255 - what should I
> > > > do about this?
> > > >
> > > > Chrissy.
> > > >
> > > >
> > >I would ring your ISP if I were you - should usually be your first port of
> > >call.
> > >
> > >Chris
> >
> > Isnt .255 the broadcast address for that subnet?
>
> Yes it is and that is why it is a problem. The IP addy is allocated
> to the line when I logon to my ISP - it is done by the Telecom
> equipment in response to my request to access my ISP - it is not
> done by my ISP - well, that is what Telecom told me. They
> have told me that they have a problem with the list of valid IP
> addys and this is one. They told me that they would fix it but
> it is the same IP addy that I have had in the past with the same
> problem.
>
>
>
> BTW - Chris and Sahil (who e-mailed me privately) can you answer
> these questions please
>
> Why should I call my ISP?
>
Because ADSL faults are front-ended by the ISP. By front-ended I don't
mean they necessarily will always handle the fault from start to finish,
but the ISP makes an assertition on how to handle your call.

> What can my ISP do about it?

Depending on what the problem is on a per-call basis, they might forward
your call through to the ADSL helpdesk, or they may take your query and
queue it and deal with it themselves. Depends on the helpdesk person /
ISP's procedure.

> Did you know that my ISP does not allocate me IP addy?
>
I don't happen to have all 20,000+ ADSL subscribers' details off the top
of my head, so you're right, I don't know either way. Remember for static
addresses that the ISP _has_ to assign your ip address.

> Why did you assume that I did not call my ISP?
>

You asked what you should do, I gave a suggestion with no presumptions
about what you had already done.

> What would you do AFTER you called your ISP 10+ times
> with this exact same problem and had called the ADSL help
> desk too (the one for my ISP) and called (actually they called
> me) the Telecom ADSL help desk?
>
I would have posted to the mailing list just like you did :) However, me
or anyone else doesn't know beforehand what you've already done.

> Chrissy.
>
>
Chris

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