> Was anybody else experienced more severe problems than
> usual on 3 Jan? And, has anybody gotten any fault
> report or update from Telecom regarding 3 Jan 02 ?
>
> I had a couple dropouts that were more severe than usual
> on both my ADSL lines. i.e. required rebooting *both*
> Alcatel ST pro hub (on jetstream), and the host of my
> Alcatel ST USB modem (on jetstart).
>
> For the past several weeks, the hub has kept on ticking
> (4.7 km from the exchange) and the worst I've had to do
> with the USB modem since installing it was restart pppoa.
>
> So having to reboot both boxes twice in one day would
> seem to indicate some problem with some part of their
> ATM network.
>
> <whinge> You'd think Telecom would keep its customers
> apprised--but they don't even seem to provide timely
> and technically accurate/complete updates on their ATM
> faults to their cooperating ISPs, much less customers.
> </whinge>
>
> Maybe I should just be happy I can stay connected for
> weeks on end without having to reboot either.

I had a few dropouts, in Howick Exchange.

Telecom keep us advised as to what is going on, generally anyway. Usually
when there is an outage we get an email here giving us the details. We then
pass it on to the customer if/when they call.

Your ISP is ALWAYS your first port of call. If you dont call them if you
have a problem you probably wont find out why, when, where, and how. Call
your ISP first. You pay them, so use them. Thats what they are there for.
The procedure is to call your ISP, who will contact Telecom if need be. So
whinging about Telecom doesnt really help, nor is it a beneficial use of
time.

thanks
Geoff
Technical Consultant
Maxnet Technical Support
www.maxnet.co.nz | support@maxnet.co.nz
Ph 0508 MAXNET | 64-9-3007222 | 64-9-3007555

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