> >
> > <whinge> You'd think Telecom would keep its customers
> > apprised--but they don't even seem to provide timely
> > and technically accurate/complete updates on their ATM
> > faults to their cooperating ISPs, much less customers.
> > </whinge>
> >
>
> I had a few dropouts, in Howick Exchange.
>
> Telecom keep us advised as to what is going on, generally anyway. Usually
j when there is an outage we get an email here giving us the details. We then
> pass it on to the customer if/when they call.
>
> Your ISP is ALWAYS your first port of call. If you dont call them if you
> have a problem you probably wont find out why, when, where, and how. Call
> your ISP first. You pay them, so use them. Thats what they are there for.
> The procedure is to call your ISP, who will contact Telecom if need be. So
> whinging about Telecom doesnt really help, nor is it a beneficial use of
> time.

Oh thank you so much for telling me how to call my ISP.

FYI, I did just that prior to the whinge. They hadn't
received any fault reports from Telecom for 3 Jan 02,
but indicated that "there *may* have been some problems."
I was looking for something more detailed and specific
than that.

Already there have been two specific problems indicated
in this mailing list--one for Papatoe, and one for Howick.
Titirangi anyone?

So, maybe this particular ISP should be more on the ball in
reviewing the fault reports they must be getting from Telecom
and more willing to pass that info on to customers, if, as
you say, Telecom is always forthcoming with this information.

Cheryl

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