It was an outage of the Papatoetoe RAN (which look after (I estimate) 1/4 of
all DSL Customers in Auckland North).
It would of affected multiple areas in Auckland.

Thanks
Craig

----- Original Message -----
From: "cheryl" <cheryl@cosynsoftware.com>
To: "Geoff" <g@maxnet.co.nz>
Cc: <adsl@lists.unixathome.org>
Sent: Friday, January 04, 2002 4:50 PM
Subject: Re: ATM faults 3 Jan 02 ?

> > >
> > > <whinge> You'd think Telecom would keep its customers
> > > apprised--but they don't even seem to provide timely
> > > and technically accurate/complete updates on their ATM
> > > faults to their cooperating ISPs, much less customers.
> > > </whinge>
> > >
> >
> > I had a few dropouts, in Howick Exchange.
> >
> > Telecom keep us advised as to what is going on, generally anyway.
Usually
> j when there is an outage we get an email here giving us the details. We
then
> > pass it on to the customer if/when they call.
> >
> > Your ISP is ALWAYS your first port of call. If you dont call them if you
> > have a problem you probably wont find out why, when, where, and how.
Call
> > your ISP first. You pay them, so use them. Thats what they are there
for.
> > The procedure is to call your ISP, who will contact Telecom if need be.
So
> > whinging about Telecom doesnt really help, nor is it a beneficial use of
> > time.
>
> Oh thank you so much for telling me how to call my ISP.
>
> FYI, I did just that prior to the whinge. They hadn't
> received any fault reports from Telecom for 3 Jan 02,
> but indicated that "there *may* have been some problems."
> I was looking for something more detailed and specific
> than that.
>
> Already there have been two specific problems indicated
> in this mailing list--one for Papatoe, and one for Howick.
> Titirangi anyone?
>
> So, maybe this particular ISP should be more on the ball in
> reviewing the fault reports they must be getting from Telecom
> and more willing to pass that info on to customers, if, as
> you say, Telecom is always forthcoming with this information.
>
>
> Cheryl
>
>
> --
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>

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