Chrissy if thats an attempt to get a rise, it wont work.
People who work in customer service / technical support often get a very
clear idea, very quickly, of what sort of instructions they can give their
clients without going over their head.

90% of the customers I speak to struggle to open an msdos prompt, nevermind
open a telnet session to an m1122. I welcome calls from those who I am
able to speak openly and technically with, as dumbing things down often
becomes frustrating - but its part of the job.

At 19:47 4/01/02 +1300, Chrissy R wrote:
>That may be true when dealing with the "non-technically-literate" but,
>in my experience, only the technically-aragorant think that others can
>not understand their jargon - the truly-technically-literate are actually
>able (and usually willing) to share their knowledge with others.

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