I haven't posted for a while, so I thought I'ld share the story of a friend of mine (who isn't on the list), who recently got DSL and has had no end of problems with dropouts - usually DSL would bounce within an hour, and often in much less time.

He followed the correct procedure and rung his ISP, who initially told him it was a known problem called micro-outages and there was nothing they could do about it. When he told me this, I told him to call them back and be more persistant - he did, and they logged a fault with telecom.

Someone came round and looked at it, and determined that the problem was coming from the modem built into their sky decoder. He was told it was causing a high resistance loop.

Plugging or unplugging the modem caused DSL to momentarily drop, and leaving it in there caused it to drop as described above.

Unplugging it completely has left his DSL working for over 50 hours and counting.

So there you go. Draw your own conclusions.

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