Oooooh, it is good to see some Telecom staff actually subscribe and read
this list :-)

Does that mean somewhere in sales or marketing that the wheels are turning
and there will be some better options coming out for ADSL plans ? or do
those particular ones get "forgotten" :P

I hate to be another whinger but if enough of us comment, maybe something
will happen ?

I mean what is so hard about 256kb/s or 512 kb/s rate limited options with
similar traffic caps to the 128kb/s setup now. Problem for me dropping down
from full JetStream is that I have remote access to work via IPNet which is
a 512kb/s connection (that may be going up soon) vs if I change to Jetstream
Starter I will be limited to a 128kb/s connection (as I believe this is rate
limited at the Exchange ?)

I mean my average Jetstream bill is around $200 which is not quite enough to
make me want to change to the 3 GB plan, yet I would probably be happy to
pay around $200 for a 512kb/s rate limited plan with a 5GB Int cap.

Does Telecom do surveys of what customers are willing to pay to have better
options ? (I know some people here would like 512kb/s for $70 like in
Singapore, but I think one has to be realistic about what Telecom would do.
I would like to see the options available first, eventually they will slowly
improve the pricing - one hopes)

Jason

----- Original Message -----
From: "Tony Dale" <Tony.Dale@telecom.co.nz>
To: "Matthew" <gossard@net4u.co.nz>; <adsl@lists.unixathome.org>
Sent: Tuesday, October 01, 2002 7:59 AM
Subject: RE: ADSL + Phone line packages

> Hi Matthew
>
> Thanks for the email reply that incuded the voice message.
> I have escalated this to our Trainers and the Sales channel.
> I see Wayne has also responded with a technical explanation which is
interesting to read.
>
> We will ensure that measures are taken to resolve this internal issue.
>
> Regards
>
> Tony
>
> -----Original Message-----
> From: Matthew [mailto:gossard@net4u.co.nz]
> Sent: Monday, 30 September 2002 17:47
> To: adsl@lists.unixathome.org
> Subject: Re: ADSL + Phone line packages
>
>
> *sigh* Why does this remind me of dealing with telecom 123 operators and
> managers from the past ?
>
> I was full on told that i would 100% be charged with adsl being treated as
> 'phone calls' twice by 2 different telecom operators, then tony tells me,
> and now nathan here confirms that it is incorrect (much as i figured in
the
> first place). So i call back and another person tells me he's not sure, so
> puts me through to adsl helpdesk to check with them, oops they shut at
5:00,
> it's 5:31, so i call back and another person changes it over on the spot,
i
> ask about the adsl line, and she explains it's only for 'phone' calls,
adsl
> isn't charged extra.
>
> And the gods rejoiced, i am switched over no problems. :)
>
> Seems to be a common thing with 123, heck even the managers don't know
what
> is going on it seems, if i'd never asked on this list, who else could i
> check with ?, Something seems very wrong when you are always getting
> conflicting information from the source, but i digress and this has almost
> nothing to do with adsl now :)
>
> Thanks everyone for your help, i'll now save ~$15 per month on my telecom
> bill :)
>
> ----- Original Message -----
> From: "Nathan Mercer" <nmercer@microsoft.com>
> To: <adsl@lists.unixathome.org>
> Sent: Monday, September 30, 2002 4:14 PM
> Subject: RE: ADSL + Phone line packages
>
>
> > I use homeline economy, and don't get charged "extra" for my DSL line
> > usage.
> >
> > -----Original Message-----
> > From: Steven Ellis [mailto:adsl@stevencherie.net]
> > Sent: Monday, 30 September 2002 3:41 p.m.
> > To: adsl@lists.unixathome.org
> > Subject: Re: ADSL + Phone line packages
> >
> > Does anyone on this list have "Homeline Economy" and ADSL. I think we
> > should
> > bring this up in the press if Telecom really do plan on charging you 20c
> > for
> > the connections for adsl under the Economy plan.
>
> --
> This message is part of the NZ ADSL mailing list.
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>
>
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