He is a couple passages out of some emails between me the retailer Adsl
sevice man Nokia. This issue dragged out 4 several months these are only a
small part that leaves out a lot of what could only be described as BS from
Nokia. But at least they got to admit the knowingly where selling faulty
parts. and continued to do so!!!!

"we have been asking more questions re the nokia i500 below is a trans
script of email to Nokia.That you may find of help and interest.
I note that the location of the unit is on the desktop which is a next to a
open door that has a constant air flow thru."

"Well This is the latest. That replacement nokia went down yesterday
afternoon around 2:pm.. Couple minutes after the Xtra ADSl serviceman
arrived.He rang Nokia. They are having problems with these units
rebooting.Nokia couriered out another compete unit urgent and arrived here
around 4:30pm.I strongly suggest that you withdraw all your stock from sale,
other wise you could be responsible to replace faulty units with another
type the same as or better without any extra cost to the customer.Xtra could
also be looking at charging their customers for the time to look at these
units.If that is the case then you could also be responsible for these
chargers"

>"" Problems with Nokia Ni500
>
> I am a ADSL installer/faultman in the counties patch for telecom. We have
> had a couple of faults with the Ni500 modem with the dsl dropping. Have
> swapped for a M1122 and the customer has had no problems. Put back onto
the
> Ni500 and the problem returns. Are you aware of any problems with this
> modem? Is there a fix?
>
> Would the same problem happen on the Ni200? It is easy enough to prove
the
> fault on the Ni500 as it uses the a network card the same as the
> M1122/MW1122.
>
> Can you please help? ""
Sent: Wednesday, August 22, 2001 6:27 PM
 Reply:
"The Ni500 you are having problems with do they heat up. I have noticed
that
> if this the Case it reboots itself. Please make sure if the Router is not
> too hot and that it is located on a air Flowing environment. Also open up
a
> Hyperterminal session in the background. This gives you more information
as
> to why the Line is dropping.
>
> --------------------------------------------
> Kind Regards
>
> Pranay Anand
> Nokia Support Team "

"Well This is the latest. That replacement nokia went down yesterday
afternoon around 2:pm.. Couple minutes after the Xtra ADSl serviceman
arrived.He rang Nokia. They are having problems with these units
rebooting.Nokia couriered out another compete unit urgent and arrived here
around 4:30pm.I strongly suggest that you withdraw all your stock from sale,
other wise you could be responsible to replace faulty units with another
type the same as or better without any extra cost to the customer.Xtra could
also be looking at charging their customers for the time to look at these
units.If that is the case then you could also be responsible for these
chargers"

----- Original Message -----
From: "Keith & Deby" <camaro69@xtra.co.nz>
To: "TEX" <zedex@internet.co.nz>; <adsl@lists.unixathome.org>
Sent: Tuesday, December 03, 2002 8:24 AM
Subject: Re: Ni500 replacement

> They replaced mine with a m1122 over a year ago when I pointed out that
they
> conceded the 500 had a prob in case design, and I was going to take the
> matter before the consumers act. Nokia continued to sell the units knowing
> they where faulty. Their marketing in this unit and the m1122 s is to say
at
> the least ... very dodgy
> ----- Original Message -----
> From: "TEX" <zedex@internet.co.nz>
> To: <adsl@lists.unixathome.org>
> Sent: Monday, December 02, 2002 11:08 PM
> Subject: Ni500 replacement
>
>
> > Do Nokia offer replacements for the older Ni500 that suffer from the
> > "known" over heating and rest problems???
> >
> > This is the unit that I am using, and although it is faster than the
> > dlink ADSL modem I have also tried, it has this problem with it always
> > resetting when the connection is reaching saturation.
> >
> > I have located the modem in a well ventilated location, and still no
> > improvement.
> >
> > Not really a big thing, but is getting annoying.
> >
> > Thanks
> >
> > TEX
> >
> > --
> > This message is part of the NZ ADSL mailing list.
> > see http://unixathome.org/adsl/ for archives, FAQ,
> > and various documents.
> > To unsubscribe: send mail to majordomo@lists.unixathome.org
> > with "unsubscribe adsl" in the body of the message
> >
>
> --
> This message is part of the NZ ADSL mailing list.
> see http://unixathome.org/adsl/ for archives, FAQ,
> and various documents.
> To unsubscribe: send mail to majordomo@lists.unixathome.org
> with "unsubscribe adsl" in the body of the message
>

-- 
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