New Zealand ADSL Mailing List


Re: Ni500 replacement proceedure

From: Keith & Deby <camaro69_at_xtra.co.nz>
Date: Tue, 3 Dec 2002 19:00:37 +1300
Message-ID: <000f01c29a91$4d55cfc0$0b01a8c0@Dad>

Well if u want to wait 6 months like others do so.. as I stated before ..
nokia s dealings are to say the least Dicky...also they knowingly marketed a
faulty product ( see date on email from Pranay Anand
 Nokia Support Team to telecom Adsl installer) then continue over 12 months
later stall complains by asking for receipts for a Nokia product (big Duh)
and only if in guarantee (knowly sold faulty product bigger duh)
m8 go check out the Goods And Guarantees Act.. I did they replaced it with a
m1122 as soon as I said I was making formal complaint to Commerce Commission
about 12 months ago.
The M1122 didn't do what the claimed in the NAT and it has a habit of
dropping the firmware when turned off... but that's another story.. I run a
Cisco 827 now
----- Original Message -----
From: "TEX" <zedex@internet.co.nz>
To: <adsl@lists.unixathome.org>
Sent: Tuesday, December 03, 2002 4:25 PM
Subject: Ni500 replacement proceedure

> Thanks to all that gave me some insite on the Ni500 issue a I am having.
>
> I ended up calling the service agents Datacom, who have stated that they
> will fix the problem (replace the unit case) for free if the unit is
> still under warranty, or it will cost me $56+ GST. 2-3 day turn around.
>
> The problem is that I don't have the original purchase receipt, and
> personally I think they are trying to screw me for the $56 even though
> it is a KNOWN fault with the unit.
>
>
> Thanks
>
> TEX
>
> --
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Received on Tue Dec 3 19:00:34 2002

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