>
>
>Date: Wed, 4 Dec 2002 17:36:38 +1100
>From: Neil Gardner <NeilG@ipex.co.nz>
>Subject: RE: Actrix Price Increase on Jetstart Connections
>
>
>
>Just try ordering it if you _ARE_ a business customer!
>
>a) Recently I took 4 days and 47 phone calls to get hold of a knowledgable
>salesperson at Telstra - Reason: I wasn't an existing client so didn't have
>an account manager and they wouldn't guarantee a callback within 48 hours,
>so I kept trying numbers I found from databases all over the place.
>
>b) Their coverage _sucks_ ... Whenever I ask for a client if Telstra can
>deliver Tempest (about 8 now), they say no, and I make a sarcastic comment
>about their coverage being about 3%... I may or may not be right, but no-one
>has bothered saying that's a wrong figure.
>
>I've given up on Telstra utterly now. Every so often I phone to see if they
>have expanded their DSL network to cover my own workplace, but it's
>pointless trying to get anything out of them in a hurry. (Hurry = less than
>a week)
>
>
>
I have to agree... AUT has been a Clear customer for a couple of years
for phone trunks and links between sites, and their service has never
been worse since Telstra bought them. I've see jobs sitting in limbo for
weeks, and the expected turnaround time to get anything new installed
has .. well.. become a lot worse.

Before the merge, they were pretty good.

After the merge.. well...

The only good that seems to have come of the merger is that we got
access to telstra's existing infrastructure, which was quite convenient
for us at the time.

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