At 11:56 5/12/2002 +1300, you wrote:
>I see the problem now, thanks. However maxnet do not want to give me a
>temporary account because "technically its telecom's problem not ours".
>Instead, they (maxnet helpdesk) suggested I should change my username
>from its jetstart syntax and go on a ~3c a minute toll or something. Being
>a student, my monthly bills are best when they are a static fee. Any extra
>charging _is_ a big deal.
>Tom.

I actually misfired a little when I posted my response last night - I blame
insufficient sleep. :)
The fact that the line worked successfully on other logins *and that this
didnt resolve the issue* was a point to me offlist and is entirely true.
(Thanks M) :P

Strictly Speaking its Telecom's fault - not Maxnets - and therefore they
are not obligated to provide you with any additional services without you
paying for them. I would be tempted to address Telecom for a credit in
reparation for the outage time, and put the value of that credit toward
whatever costs are involved in getting you online during the outage.

I retain a per-hour-charged dialup account for this purpose.
:)

Thanks,

Mark.

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