What I should have also said here...

At 12:17 5/12/2002, you wrote:
>At 11:56 5/12/2002 +1300, you wrote:
>>I see the problem now, thanks. However maxnet do not want to give me a
>>temporary account because "technically its telecom's problem not ours".
>>Instead, they (maxnet helpdesk) suggested I should change my username
>>from its jetstart syntax and go on a ~3c a minute toll or something.
>>Being a student, my monthly bills are best when they are a static fee.
>>Any extra charging _is_ a big deal.
>>Tom.
>
>I actually misfired a little when I posted my response last night - I
>blame insufficient sleep. :)
>The fact that the line worked successfully on other logins *and that this
>didnt resolve the issue* was a point to me offlist and is entirely true.
>(Thanks M) :P
>
>Strictly Speaking its Telecom's fault - not Maxnets - and therefore they
>are not obligated to provide you with any additional services without you
>paying for them. I would be tempted to address Telecom for a credit in
>reparation for the outage time, and put the value of that credit toward
>whatever costs are involved in getting you online during the outage.

... is that Jetstream has no agreed SLA outside of 'best effort' and that
this is just 'one of those things' where redundancy comes into play - if
you need 24/7 service there are alternatives.

Let me also say this -

Anything I post to ANY medium online or otherwise, unless otherwise
indicated, is MY Opinion and MINE ALONE and by no means represents my
employer or any of the companies associated with my employer.

An issue regarding the above has surfaced and as a result my contributions
to this list will be seriously curtailed from this point onward - if I seem
quiet that is why.

All the best,

Mark Foster

-- 
This message is part of the NZ ADSL mailing list. 
see http://unixathome.org/adsl/ for archives, FAQ, 
and various documents. 
To unsubscribe: send mail to majordomo@lists.unixathome.org 
with "unsubscribe adsl" in the body of the message