I had a similar (actually identical) experience last April. My home
network is behind a proxy server so I had logs to back up my traffic
volume.

I called the Jetstream Help desk and to start with they were not showing
that much interest. When I was able to give previous volumes, and said
that I had proxy server logs they started to get a bit more interested.
After a very long call where the help desk guy went away, came back
asked questions (have you moved location - No; do you dial in from
another number - ?????, etc) he said that it was a problem at their end
and that I would be credited the amount that I had paid (yes I had
already paid).

All turned out well in the end. From experience, be polite but firm and
have previous phone bills and logs available if possible. I seem to
recall that I had to remind them about the agreement to credit my
account.

Good luck,
Bruce Barton

-----Original Message-----
From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org] On
Behalf Of Dave Williams
Sent: Tuesday, February 04, 2003 8:13 PM
To: Keith & Deby; adsl@lists.unixathome.org; duncan@kudos-dynamics.com
Subject: Re: Jetstream blowout has me stumped. Anyone recognise the
problem??

Have you taken the problem up with Telecom. You may be on someone elses
port in the Exchange and they are on yours. This has happened. This can
be checked by going through the ADSL help desk. (Your ISP should be the
one that reports the problem.) They can find out who is logged in on
that port if required or by a simple unplug of the DSL to see the
connection drop at there end.( Nokia Only, not sure about the Alcatel
exchange equipment). I would prefer the first. A visit to the exchange
in question may be required.

Get someone else in the know to check the config of the M1122. Not your
normal Tech as per Steps Comment. It may be possible that the M1122 is
at fault as Per Tex's advice. This would have needed to be setup by
someone.

It could be staff. As per Steps. I have just gone to your web site. Who
has the laptop as that would be a good way for some one to take
downloads home. (Latest News). Is the web site hosted at your end? (It
does not look like it does unless this is your ISP "strauss.2day.com")
If you have a network switch the outlet in question would be causing a
lot of traffic shown by the Led flashing and can be traced. If you have
a hub you can isolate the machine by unplugging cables until the traffic
drops.(Best to let someone that knows whats going on at the time before
this is done). This will cause other network problems, so be couscous as
this may lose data.

If that fails looks like you need a second opinion and don't take the 2
aspirin.

Copper

PS Must catch up for a Coffee Steptoe

----- Original Message -----
From: "Keith & Deby" <camaro69@xtra.co.nz>
To: <pquinlan@maxnet.co.nz>; <adsl@lists.unixathome.org>
Sent: Tuesday, February 04, 2003 8:33 AM
Subject: Re: Jetstream blowout has me stumped. Anyone recognise the
problem??

> You must have the times of the Dloads, also look for uploads. relate
> to
who
> is logged on at the time,
> I called in to look in to this, at a small office last year. I did not
work
> for them.
> There 'techy' couldn't find anything.
> What I found was, the contracting IT administers had run server
> machine updates, thru the net rather than from disc, also the techy,
> who was one
of
> the office works with a little computing suss, was doing down loads,
> then uploading to his home machine...... A complete Change of pws (
> that hadn't been changes for over a year), permissions, restrictions
> on sites ,d/loads etc put in place
>
> Steptoe
> ----- Original Message -----
> From: "Paul Quinlan" <pquinlan@titan.co.nz>
> To: <adsl@lists.unixathome.org>
> Sent: Monday, February 03, 2003 8:56 PM
> Subject: RE: Jetstream blowout has me stumped. Anyone recognise the
> problem??
>
>
> > Simple thought, but have you thought about changing your password -
> > you
> may
> > have been hacked, or someone inside your business or ISP gave out
> > your password!
> >
> > Rgds
> >
> > Paul Quinlan
> >
> >
> > -----Original Message-----
> > From: Duncan Stuart [mailto:Duncan@kudos-dynamics.com]
> > Sent: Monday, 3 February 2003 1:26 p.m.
> > To: pquinlan@maxnet.co.nz
> > Subject: Jetstream blowout has me stumped. Anyone recognise the
> > problem??
> >
> >
> > I run a small business - one fileserver, five PCs and a JetStream
account.
> > We use a Nokia M1122 modem. Our problem is, even with all our PCs
> > turned off, our Jetstream usage suddenly goes through the roof.
> >
> > I don't think it is a Virus - we have the latest Norton Corporate
Edition
> > installed - and nothing shows up in Outlook - ie sent message. But
> > there
> it
> > is - everything is functioning as normal and then overnight we get
> > 400mb whacked onto our Jetstream usage, or - as we did one night
> > last week - 1000mb added on. Most of this appears to be outbound
> > from our system.
> >
> > Just weird. We've hunted through our system - seeing if there are
> > any automated routines that might be to blame: but nothing.
> >
> > Is this a familiar problem? Does anyone have any suggestions?? Our
> network
> > consultants are stumped also - and meanwhile we bleed money to
> > Telecom
> every
> > month by about $800 over our normal Jetstream 1200 plan.
> >
> > Thanks in advance.
> >
> > Duncan Stuart FMRSNZ
> > Director
> > Kudos Organisational Dynamics Ltd
> >
> > Telephone 64-9 366 0620
> > duncan@kudos-dynamics.com
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.449 / Virus Database: 251 - Release Date: 27/01/2003
> >
> >
> > --
> > This message is part of the NZ ADSL mailing list.
> > see http://unixathome.org/adsl/ for archives, FAQ,
> > and various documents.
> > To unsubscribe: send mail to majordomo@lists.unixathome.org with
> > "unsubscribe adsl" in the body of the message
> >
>
> --
> This message is part of the NZ ADSL mailing list.
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> and various documents.
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with "unsubscribe adsl" in the body of the message