At 08:09 p.m. 13/07/2003 +1200, you wrote:
>Just to clarify.
>
>Craig is completely correct. All ADSL faults, whether ISP related or Telecom
>related should be taken to your ISP. Telecom are not supposed to respond to
>ADSL customer calls that come direct to them and so when they do so are
>doing so out of the "goodness of their heart".

Are you sure? Even though this is the way Telecom wants things to work, since you are a customer of Telecom and are paying them directly if I understand what other have said then don't you have a right to take things up with Telecom if it is their problem under the CGA (unless the CGA doesn't apply to you e.g. you are a business and have agreed that the CGA doesn't apply).

The simple fact was, Telecom clearly knew what the problem was and we clearly knew it was on their side. I would agree if you have a problem and don't know the cause then call your ISP but this was not the case. Therefore IMHO, there was nothing wrong with complaining to Telecom.

-- 
This message is part of the NZ ADSL mailing list. 
see http://unixathome.org/adsl/ for archives, FAQ, 
and various documents. 
To unsubscribe: send mail to majordomo@lists.unixathome.org 
with "unsubscribe adsl" in the body of the message