>From: "d simak" <greylake@spunge.org>

>i guess intitally the best option could be to examine processes that
>could substantially reduce the bill...(any advice or contacts
>apreciated)

Start by having the client email jetstream@telecom.co.nz. Explain the
situation e.g.

    They are a new user
    They have found what caused the excess usage and put in place prevention
to avoid a repeat
    They did not benefit from the data

Telecom are pretty good about this and I can understand their point of view,
they are not going to raise a credit if the same scenario is just going to
repeat.

>i am ofcourse curious as to what rights or avenues may exist for a
>user to query logs, usage stats, ip addresses etc

Telecom are able to supply a log for the DSL connection which basically
shows "usage by hour", if you want more detailed stats get a firewall or
implement some other form of logging.

Think of it like this, if you got a $4000 power bill what information would
the power company be able to supply, basically two meter readings; i.e. the
user is responsible for tracking usage of pay per unit services.

Cheers

BG.

-- 
This message is part of the NZ ADSL mailing list. 
see http://unixathome.org/adsl/ for archives, FAQ, 
and various documents. 
To unsubscribe: send mail to majordomo@lists.unixathome.org 
with "unsubscribe adsl" in the body of the message