Hi everyone

We currently have a case open with Xtra which is being escalated to "higher levels", but thought Id ask here .. as after 3 days Xtra are finally realising that its not a router setup issue (but they are being very good in attempting to find an answer).

Situation is.
* User used to have Jetstream with Fixed IP Address at dwelling A
* User has now shifted to Dwelling B and had the line there enabled for Jetstream.
* User has removed Router from Dwelling A and installed at Dwelling B, thinking that would be all that was required. NOw the fun begins.
* When connecting with her details, no IP Address is assigned - static or dynamic (Using Dynalink RTA210)
* When connecting to Jetstream Games realm, all OK (haven't dont a speed text tho') and get an allocated dynamic IP Address.
* When connecting with a temporary "Jetstream" (not Jetstart) account created by Xtra fro testing purposes, we can connect OK, get a dynamic IP but can only download from Jetstream Games realm at 128K (tested using the speed test)
* When Xtra test a connection from "their end" using her account they connect OK and get her properly assigned static IP Address.

So from Xtras POV, they say the account is setup OK (form their connection test) and from their tests the Exchange is also setup correctly. But when they see the test connection using their test account from the DwellingB, they admit that things can't be all correct.

Any ideas from anyone at all? :-)

Cheers

Craig

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