Just to keep the list up-to-date with developments on this story....

Datacom offered to transfer the router to the new black casing. I couriered it to
them Tuesday and they did the transfer and couriered it back (Auck-Rotorua)
arriving Saturday.

A log of reconnections from my ISP showed that in the 6 hours before sending it
away, it had reconnected 25 times. In the 3-4 days the Ni500 was away I used a
borrowed M1122 which did not reconnect once.

After I connected the re-cased Ni500 the connect times went 899 (mins), 966, 530
followed by 16 connections lasting on average 23 mins and then it degenerated into
reconnecting every 5 mins or so.

I must say, however, that watching and using the router - you would never guess
that the drop-outs were this frequent.

I have contacted Datacom again about this and they offered to replace the router -
with another Ni500. I told them that this seemed a bit of a waste of time to me and
they then offered an M1122 for $200 + GST which I have accepted. I can also get a
brand new Ni500 at no charge as a replacement for the existing one.

I know some of you will think that Nokia should provide the upgrade at no charge -
by my view is that I DID get 2.5 years out of the Ni500 before it started playing up.

So, I'm satisfied with the offer.

Mark Howard.

On 28 Oct 2003 at 17:20, TEX wrote:

> Mark
>
> If you do not have any luck with the new box. Please let me know. I
> and many others have been through the same senario of trying to
> explain to the Nokia/Datacom that this is a design fault and the
> product should not have been marketted in such a state. I went through
> three units until I finally convinced them that they should upgrade me
> to a M1122. The early telecom techs do know of this issue, and this is
> the reason why telecom stopped supplying them (also that fact that
> Nokia is zip in NZ now). I have correspondence from telecom techs and
> datacom in regards to the issue.
>
> It was only when, a computer that I was fixing had a USB external
> modem, that I tried the connection. All this time I was thinking it
> was my dodgy wiring under the house. Not a problem with the USB modem,
> no drop
> offs, but noticably slower than the router.
>
> I found that when I got the free upgrade to the new enclosure the unit
> ran better, but still dropped off and reset the entire unit all the
> time. For a period I ran the unit standing on it's end with the covers
> off :) Worked a charm, but it still got dam hot, and not really ideal.
>
> I would proceed to check to see if the new enclosure improves the
> situation, and confirm with another modem/router, that it isn't the
> line. From talking to a mate who use to work with the railways, he
> reckons the electrical lines in Rotorua can get shocking over time,
> due to the sulphur around.
>
>
> TEX
>
>
> Mark Howard wrote:
>
> > TEX
> >
> > Thanks for that, You are certainly right about it being a known
> > problem and that there is a free upgrade to a box with better
> > ventilation. I have just arranged for this upgrade.
> >
> > I am amazed that the Telecom tech's were not aware that this was a
> > known issue, as they have spent a considerable amount of time trying
> > to improve the quality of the line to prevent the dropping of the
> > connection.
> >
> > I guess the next thing to determine is whether the new box actually
> > improves things. I will report back to the group on this next week
> > if anyone is interested.
> >
> > Thanks for all the other suggestions as well.
> >
> > Mark
> >
> > On 25 Oct 2003 at 17:24, TEX wrote:
> >
> >
> >>It's the Ni500. You have been VERY lucky that it has run so long
> >>without drop outs. I have had a few of these units, and they ALL
> >>suffer from over heating causing the unit to reset. The older "blue"
> >>cased units can be ugraded free through nokia (datacom) to the newer
> >>black cased units. Although better, the new cases still offer only
> >>slight improvement.
> >>
> >>This is a know issues with the units, and is the reason why telecom
> >>stopped supplying them when they first were introduced. After moving
> >>to a M1122, I have had not further issues.
> >>
> >>TEX
> >>
> >>
> >>M Howard wrote:
> >>
> >>
> >>>Hello
> >>>This is my first post and I'm an ADSL novice.
> >>>My location is Rotorua, about 3 km from the exchange. I have had a
> >>>Jetstart connection (capped at 128k)running through a Nokia Ni500
> >>>for almost 2.5 years and it has generally been running fine. The
> >>>connection would have been dropping out say 1 or 2 times a month
> >>>(that I have noticed) with a tendency for it to be slightly more
> >>>often during wet weather. Suddenly, about 5 weeks ago, it started
> >>>dropping out several times a day. This coincided with a very wet
> >>>period in Rotorua. It also coincided with my my getting a new
> >>>computer. I have tested the connection with the new computer
> >>>disconnected (using another computer on my LAN), however, and the
> >>>line continues to drop out. Telecom initially tested the line and
> >>>said they could find no fault. They subsequently did a more
> >>>rigorous test and said, yes there is a problem, which they tracked
> >>>down and reported that they have fixed it. It didn't fix my problem
> >>>though. A CableTalk tech then visited and said that the line
> >>>quality was very poor (I think he said something like -56dB)and
> >>>that there was nothing that they could do to improve it. He has
> >>>suggested that the Ni500 is not up to the job and a better quality
> >>>modem could fix it. I'm after some advice. Why after 2.5 years of
> >>>no problems has the connection suddenly degenerated? What are my
> >>>options? It a more expensive modem WILL fix the problem then I'll
> >>>do it - but I am un-convinced. Thanks Mark Howard
> >>
> >>
> >>
> >
> >
>
>
>

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