Mark

Good to see you were persistant with them. I also accepted a brand new
replacement Ni500, which in turn worked better, but still dropped off.
They were not going to offer any M1122 as they kept on saying they had
none, even when I was quiet happy paying extra for it. After persistant
contact I ended up getting my old ni500 replaced with the M1122.

TEX

Mark Howard wrote:

> Just to keep the list up-to-date with developments on this story....
>
> Datacom offered to transfer the router to the new black casing. I couriered it to
> them Tuesday and they did the transfer and couriered it back (Auck-Rotorua)
> arriving Saturday.
>
> A log of reconnections from my ISP showed that in the 6 hours before sending it
> away, it had reconnected 25 times. In the 3-4 days the Ni500 was away I used a
> borrowed M1122 which did not reconnect once.
>
> After I connected the re-cased Ni500 the connect times went 899 (mins), 966, 530
> followed by 16 connections lasting on average 23 mins and then it degenerated into
> reconnecting every 5 mins or so.
>
> I must say, however, that watching and using the router - you would never guess
> that the drop-outs were this frequent.
>
> I have contacted Datacom again about this and they offered to replace the router -
> with another Ni500. I told them that this seemed a bit of a waste of time to me and
> they then offered an M1122 for $200 + GST which I have accepted. I can also get a
> brand new Ni500 at no charge as a replacement for the existing one.
>
> I know some of you will think that Nokia should provide the upgrade at no charge -
> by my view is that I DID get 2.5 years out of the Ni500 before it started playing up.
>
> So, I'm satisfied with the offer.
>
> Mark Howard.
>
>
>
> On 28 Oct 2003 at 17:20, TEX wrote:
>
>
>>Mark
>>
>>If you do not have any luck with the new box. Please let me know. I
>>and many others have been through the same senario of trying to
>>explain to the Nokia/Datacom that this is a design fault and the
>>product should not have been marketted in such a state. I went through
>>three units until I finally convinced them that they should upgrade me
>>to a M1122. The early telecom techs do know of this issue, and this is
>>the reason why telecom stopped supplying them (also that fact that
>>Nokia is zip in NZ now). I have correspondence from telecom techs and
>>datacom in regards to the issue.
>>
>>It was only when, a computer that I was fixing had a USB external
>>modem, that I tried the connection. All this time I was thinking it
>>was my dodgy wiring under the house. Not a problem with the USB modem,
>>no drop
>> offs, but noticably slower than the router.
>>
>>I found that when I got the free upgrade to the new enclosure the unit
>>ran better, but still dropped off and reset the entire unit all the
>>time. For a period I ran the unit standing on it's end with the covers
>>off :) Worked a charm, but it still got dam hot, and not really ideal.
>>
>>I would proceed to check to see if the new enclosure improves the
>>situation, and confirm with another modem/router, that it isn't the
>>line. From talking to a mate who use to work with the railways, he
>>reckons the electrical lines in Rotorua can get shocking over time,
>>due to the sulphur around.
>>
>>
>>TEX
>>
>>
>>Mark Howard wrote:
>>
>>
>>>TEX
>>>
>>>Thanks for that, You are certainly right about it being a known
>>>problem and that there is a free upgrade to a box with better
>>>ventilation. I have just arranged for this upgrade.
>>>
>>>I am amazed that the Telecom tech's were not aware that this was a
>>>known issue, as they have spent a considerable amount of time trying
>>>to improve the quality of the line to prevent the dropping of the
>>>connection.
>>>
>>>I guess the next thing to determine is whether the new box actually
>>>improves things. I will report back to the group on this next week
>>>if anyone is interested.
>>>
>>>Thanks for all the other suggestions as well.
>>>
>>>Mark
>>>
>>>On 25 Oct 2003 at 17:24, TEX wrote:
>>>
>>>
>>>
>>>>It's the Ni500. You have been VERY lucky that it has run so long
>>>>without drop outs. I have had a few of these units, and they ALL
>>>>suffer from over heating causing the unit to reset. The older "blue"
>>>>cased units can be ugraded free through nokia (datacom) to the newer
>>>>black cased units. Although better, the new cases still offer only
>>>>slight improvement.
>>>>
>>>>This is a know issues with the units, and is the reason why telecom
>>>>stopped supplying them when they first were introduced. After moving
>>>>to a M1122, I have had not further issues.
>>>>
>>>>TEX
>>>>
>>>>
>>>>M Howard wrote:
>>>>
>>>>
>>>>
>>>>>Hello
>>>>>This is my first post and I'm an ADSL novice.
>>>>>My location is Rotorua, about 3 km from the exchange. I have had a
>>>>>Jetstart connection (capped at 128k)running through a Nokia Ni500
>>>>>for almost 2.5 years and it has generally been running fine. The
>>>>>connection would have been dropping out say 1 or 2 times a month
>>>>>(that I have noticed) with a tendency for it to be slightly more
>>>>>often during wet weather. Suddenly, about 5 weeks ago, it started
>>>>>dropping out several times a day. This coincided with a very wet
>>>>>period in Rotorua. It also coincided with my my getting a new
>>>>>computer. I have tested the connection with the new computer
>>>>>disconnected (using another computer on my LAN), however, and the
>>>>>line continues to drop out. Telecom initially tested the line and
>>>>>said they could find no fault. They subsequently did a more
>>>>>rigorous test and said, yes there is a problem, which they tracked
>>>>>down and reported that they have fixed it. It didn't fix my problem
>>>>>though. A CableTalk tech then visited and said that the line
>>>>>quality was very poor (I think he said something like -56dB)and
>>>>>that there was nothing that they could do to improve it. He has
>>>>>suggested that the Ni500 is not up to the job and a better quality
>>>>>modem could fix it. I'm after some advice. Why after 2.5 years of
>>>>>no problems has the connection suddenly degenerated? What are my
>>>>>options? It a more expensive modem WILL fix the problem then I'll
>>>>>do it - but I am un-convinced. Thanks Mark Howard
>>>>
>>>>
>>>>
>>>
>>
>>
>
>

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