At 11:40 a.m. 5/11/2003 +1300, you wrote:
>I've got a plexuscom acc200 ADSL router that has partially died, it's
>running (connecting) but I can't get at _any_ of the admin functions, the
>html interface seems to have fallen over.
>
>The maufacturer's site has links to replacement firmware, but they don't
>work and the company dosn't respond to emails at all from several
>people.
>
>For about a month before the html interface died i've been able to reach
>the settings, but been unable to save any changed settings.
>
>I've spent hours and hours hunting for a solution for this and tried
>poking around in it with a tftp client with not much luck.
>
>I've tried morningstar (telepermit holders) but they didn't seem inclined
>to help.

Just to get the obvious out of the way is there any reset button hidden away in your modem somewhere? I've heard of similar problems happening before with other modems when the modem changed to half-bridge mode or full bridge (which doesn't apply since it sounds as if you are using router mode). It could also be caused if the modem was set to ignore all admin functions. In any case, resetting the modem to factory default may help if this is possible. If you do find a button, you probably should hold it down for a few seconds since it can take a while (the manual should say if there is one)

If this doesn't help, have you tried accessing the modem with your public IP (when connected of course) from your local computer? Or alternatively, have you tried accessing it from a remote computer? These may work depending on what it's set to do.

I would agree with Chris, if you can't get it to work and you didn't purchase if for business purposes and opt out of the CGA, you really should take it up with either the retailer or the supplier, especially if it's still under warranty.

You could also try faxing the manufacturer, might get better results.

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