If I ping the first hop from a Trace Route (the server IP from the PPP properties)
with continuous pings I get times of 27ms to 35ms averaging about 32ms most
of the time. Sometimes (about every 50 to 100 pings if pinging is continuous)
I get a bunch of pings which range from 200ms to 2,000ms. This happens no
matter what time of the day or night I try it.

I have an internal ADSL card and I am nothing else is running at the times I am
doing the pings.

Telecom said my line tests ok - perfect was the word they used.

What can I do to improve this? Is this an ISP issue or an issue with my line or
my computer?

If I do the same and ping the third hop - My ISP - then I get this same inconsistent
pattern but it happens every 50 odd pings and goes for about 10 pings. My ISP
said it is just the way things are but I am wondering if it is the way things should
be.

I have pasted the pings to my ISP which I got about 5 mins ago.

Chrissy.

Pinging ???.???.???.??? with 32 bytes of data:

Reply from ???.???.???.???: bytes=32 time=40ms TTL=253
Reply from ???.???.???.???: bytes=32 time=167ms TTL=253
Reply from ???.???.???.???: bytes=32 time=45ms TTL=253
Reply from ???.???.???.???: bytes=32 time=169ms TTL=253
Reply from ???.???.???.???: bytes=32 time=109ms TTL=253
Reply from ???.???.???.???: bytes=32 time=48ms TTL=253
Reply from ???.???.???.???: bytes=32 time=259ms TTL=253
Reply from ???.???.???.???: bytes=32 time=240ms TTL=253
Reply from ???.???.???.???: bytes=32 time=218ms TTL=253
Reply from ???.???.???.???: bytes=32 time=152ms TTL=253
Reply from ???.???.???.???: bytes=32 time=235ms TTL=253
Reply from ???.???.???.???: bytes=32 time=42ms TTL=253
Reply from ???.???.???.???: bytes=32 time=37ms TTL=253
Reply from ???.???.???.???: bytes=32 time=44ms TTL=253
Reply from ???.???.???.???: bytes=32 time=41ms TTL=253
Reply from ???.???.???.???: bytes=32 time=38ms TTL=253
Reply from ???.???.???.???: bytes=32 time=39ms TTL=253
Reply from ???.???.???.???: bytes=32 time=38ms TTL=253
Reply from ???.???.???.???: bytes=32 time=38ms TTL=253
Reply from ???.???.???.???: bytes=32 time=41ms TTL=253
Reply from ???.???.???.???: bytes=32 time=37ms TTL=253
Reply from ???.???.???.???: bytes=32 time=40ms TTL=253
Reply from ???.???.???.???: bytes=32 time=38ms TTL=253
Reply from ???.???.???.???: bytes=32 time=38ms TTL=253
Reply from ???.???.???.???: bytes=32 time=39ms TTL=253
Reply from ???.???.???.???: bytes=32 time=47ms TTL=253
Reply from ???.???.???.???: bytes=32 time=38ms TTL=253
Reply from ???.???.???.???: bytes=32 time=40ms TTL=253
Reply from ???.???.???.???: bytes=32 time=39ms TTL=253
Reply from ???.???.???.???: bytes=32 time=38ms TTL=253
Reply from ???.???.???.???: bytes=32 time=44ms TTL=253
Reply from ???.???.???.???: bytes=32 time=38ms TTL=253
Reply from ???.???.???.???: bytes=32 time=37ms TTL=253

...

Ping statistics for ???.???.???.???:
    Packets: Sent = 49, Received = 49, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 36ms, Maximum = 259ms, Average = 64ms

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