Hi Rob,

The great usage debate...

I'm on Xtra JetStart128k and have been checking my usage from time to time.

So far I find that it seems to run 2 days behind and not 2 hours as published
in the glossy user guide they sent me a week after I was connected (no much
help by that time - but it looks very impressive!)

I have followed this type of debate for 3 years on an Australian forum -
ww.whirlpool.net.au

Telstra BigPond (the Aus equivalient of Xtra - the biggest) have the same
sort of problems.

Every time you spot a problem you should call up billing, question it and
make sure they put a note on your account to that effect (you should keep a
diary and call up from time to time just to check the notes are right - you
have that right under the 1993 privacy act).

By doing this you are effectivly proving that their billing systems are not
up to scratch and the accuracy is questionable.

I'm not 100% sure about NZ law but I suspect you'd find that they can't hold
you to a bill if the accounting system can be shown to be faulty.

This article is quite interesting - http://whirlpool.net.au/article.cfm/1213

HTH

Cheers DiG

--
Don Gould
www.bvc.com.au
The technology exists to give every home 10mbits per second for $10 per month!
http://www.linuxforum.com/forums/ <-- These guys are helpful to! :)
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