Please note that on Friday 21st May, the DSE Support centre received a increase in support calls from XH1137 DSE PCI ADSL Modem owners. Almost all of the calls were from customers who have owned and operated XH1137 for quite some time. Customers reported the modem would not connect to Telecoms ADSL service - the driver reports error 651.

This problem could be caused through incorrect driver configuration, damaged modem hardware (lightning spike, static discharge, etc) or ADSL infrastructure issues (ADSL network hardware configuration). We would like to assist Telecom to rule out any possibilities that the problem is an infrastructure issue. If you have or are experiencing this problem in May 2004, could you please respond directly to me with the following information:

- The phone number (and area code) the modem is connected to
- What operating system you are using
- How long XH1137 has been in service at your premises
- When the problem started to occur
- If a telephone connected to the same ADSL line has started to play AT THE SAME TIME.

IMPORTANT NOTES:
- Any data you provide will be passed on to Telecom to enable them to analyze your ADSL connection. If you do not want this to happen, please do not respond.
- This message only relates to customers who have problems with XH1137 DSE PCI ADSL Modem on or around 21st May 2004.
- If you are having challenges with any other DSE branded product, please contact DSE support directly on 09 414 2823 or mailto://support@dse.co.nz

Kind Regards,

Chris Day
Senior Buyer - DSE(NZ)Ltd
Physical: 221 Bush Rd, Albany, Auckland, New Zealand
Postal: Private Bag 102-903, N.S.M.C., Auckland, NZ.
Phone: +64-9-414-2844 - Fax: +64-9-414-2801 - Cell: +64-21-745-411

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