On Sun, 1 Aug 2004 matt.riddell@sineapps.com wrote:

> On 31 Jul 2004 at 23:53, Neil Gardner wrote:
> The problem is, that if it keeps being disconnected (1 or 2 times a
> month - and no it's not the office, it happens on all the connections
> down here) then it's not really too usefull for anything important.
> It sucks that our only option is to wait for Telstra to finish laying
> it's fiber to our office. Be assured that we will move to their
> plans when available.

eh ?

> My gripe was with the fact that telecom can disconnect you whenever
> it wants and there's nothing you can do about it. If I bought a car
> and it was disabled twice a month I would take it back. If I had a
> telephone line that wouldn't accept calls for two-three hours a
> month, telecom would fix it.

the DSL service is sold as a best effort, dont expect it to be reliable,
no SLA's type service. if it breaks for extended periods then sure, lodge
a fault - but stop your moaning already - its the service you brought, if
you want it to be better then get an SLA put around it. Its not really
that hard-a concept to figure out.

> And if I have a problem with ADSL? Oh you'd better wait for
> bitstream and hope that someone else can do it better? Oh wait,
> telecom will probably still handle the networks, and when you call
> your ISP to say there is a problem, they'll probably still be able to
> blame telecom and wipe their hands of it.

Your ranting about something does not make it truth.

> If there was another network (yes telstra will be setup at this
> office soon) then I'd be able to failover to another company, but as
> it stands, even if I got a connection from all available ISP's down
> here, they'd probably go down with telecom.
>
> Ah well, such is life.
>
> I guess $2000 is still considered cheap, in which case I guess it's
> also fast, in which case I guess that chucks reliabilty out.

And what I find incredibly amusing about this is that you think the "Fast,
Reliable Cheap - choose any two" addage applys only to Telecom ? oh well -
I guess you'll learn. (and yes, i've had first hand experience with
Telstra faults, nothing quite like spending in excess of 200k/mo with them
and to have one or two outages a month with suprising regularity that
lasted for hours on end.. oh, my bad - I heard Telstra were reliable..)

> Oh and you want to do VOIP? Ha! I don't think so, that might compete
> with the Monopoly...tsk tsk...

Anyone can do VoIP, just because _you_ aint doing it properly doesn't make
it someone elses fault.

-- 
Steve.
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