Well said neil, cheers.

-----Original Message-----
From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org] On Behalf
Of Neil Gardner
Sent: Sunday, 1 August 2004 12:23 p.m.
To: adsl@lists.unixathome.org
Subject: RE: Strange problems

> From: matt.riddell@sineapps.com
> ADSL. Xtra, Telecom.

That's your first problem :-)

>> Frame relay (delivered over 2mbit S.HDSL or HDSL), IP Networking,
>> Private Office Networking? SBI?
>
>Would be nice, but currently too extensive.

For $2k/month you could get a business grade connection. It won't be 8mbit
flatrate, but it won't suck.

>The problem is, that if it keeps being disconnected (1 or 2 times a
>month - and no it's not the office, it happens on all the connections
>down here) then it's not really too usefull for anything important.

That's exactly my point. Jetstream is NOT INTENDED to be useful for anything
important. Why would any business make their entry level products suitable
for high end business with wonderful SLAs? Either they would lose money on
them, or have to charge too much for an entry level product. Here's a link
to Telecom's Service reliability statement...

http://www.telecom.co.nz/chm/0,5123,202924-202473,00.html

Here's a snippet

---- cut here ----
Xtra JetStream is provided with an unspecified bit rate and offers no
guaranteed minimum performance. As the Xtra JetStream service can
occasionally go down, we do not recommend JetStream for 'mission critical'
purposes. We cannot guarantee how quickly we can resolve problems with the
network.

Xtra JetStream is not designed to support:

Virtual Private Networks (VPNs)
Two-way voice applications
Two-way video applications
Web servers
We will manage the performance of the IP network proactively, within the
above guidelines, for operational or other reasons.
---- cut here ----

>P.S. My business is based around VOIP and I do it sucessfully most of
>the time...even though the minimum ping you can get here in dunedin
>(even between dunedin servers) is 90ms-110ms

Well, it's your fault for buying a product that Telecom specifically states
is not suitable for VOIP and may go down from time to time. Although I am
not the biggest fan of Telecom, in this case you're _Lucky_ to be able to
use VOIP most of the time. I fail to see how you can complain when it's so
clearly outlined in their service conditions.

Telecom will happily provision you with a connection suitable (and with SLA
guarantees) for VOIP, but they won't charge you the same as their entry
level high speed service.

I fail to see any problem here, just your perceived problem that Telecom
won't give you a fantastic, business grade, fast connection when you're only
prepared to pay for Jetstream.

Cheers- Neil G

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