<quote>
To clarify why the service would be available to existing customers of an
ISP only. Telecom will be enforcing a churn fee for existing ADSL customers
moving between ISP's. This is to discourage focusing sales efforts at
existing ADSL/Telecom subs and towards dial or non-adsl broadband customers.
ihug's offering will be available to all, there may be charge for existing
non-ihug ADSL customers to migrate however (part or all of the ~$102 churn
fee).
</quote>

----- Original Message -----
From: "Jeremy Brooking" <jeremy@morenet.net.nz>
To: "Steve Barr" <steve.barr@xtra.co.nz>
Cc: <adsl@lists.unixathome.org>
Sent: Monday, August 02, 2004 4:16 PM
Subject: Re: Churn Fee (was) Re: JetStream

> Steve Barr wrote:
>
> > I would imagine that a new customer is worth subsidising in order to
achieve
> > greater market penetration. Not so with a move.
> >
>
> That is understandable, but $100?
>
> That makes it cheaper to move house, than to move ISP.
>
>
> I can understand some charge, but I cant understand that.
>
> Surely the work needed to be done (at Telecom) is no more than that of
> upgrading from 128k to 256k, and that cost nothing.
> --
> This message is part of the NZ ADSL mailing list.
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>
>

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