19mins? Thats not bad.

I've been calling Orcon pretty much every business day for the last
week - after I've *supposedly* been upgraded to bitstream yet am still
running at 128k :-/

Most I've been on hold is about 50mins, averaging around 30 and only
once (when I called at 8.30am) was I on hold for less than 20mins.

A good week and a half after I've been billed for my first month of
256 bitstream, I'm only getting 128k bitstream. Unfortunately all I
can do is keep calling and complaining (and not paying the bill) until
they sort out the problem :-(

On Wed, 03 Nov 2004 12:47:12 +1300, Andrew <andrew@virtual.net.nz> wrote:
> I'm getting slow speeds & unreliability myself, as of today. I have
> however been connected on Bitstream using Orcon for about a couple of
> weeks, with no prior problems... just tried calling their help desk to
> see what was up but there was a 19 minute wait -- will hope it gets
> better & try again later.
>
> Andrew
>
>
>
> Russell Fulton wrote:
> > On Tue, 2004-11-02 at 13:53, Russell Fulton wrote:
> >
> >
> >>I'm guessing that the two things are not related but would like to know
> >>for sure. If they are related I'll stick on the phone until I get to
> >>someone...
> >
> >
> > This would appear to be the case. Later in the day Orcon had a message
> > saying that there was a Telecom ADSL outage this morning.
> >
> > When I got home I had another try with bitstream and in connected
> > without a hitch <shrug>.
> >
> > I see my down stream speed is now 320 and upstream is 160Kpbs and I have
> > an IP address that APNIC says is allocated to Orcon, so I definitely am
> > on Bitstream.
> >
> > The only fly in the ointment is that the download speeds (for FTP of
> > files over 1MB) stay at about 17KBps rather than something nearer 30KBps
> > that I had expected.
> >
> > Any clues? Before I start asking Orcon...
> >
> --
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