Well, telecom managed to sort out their end this month - the jsu page
now correctly states I'm on the surf plan.

Unfortunately, I'm still limited to 128kbps. I reset dsl (and then ppp
for the hell of it) and that made no difference.

Rang the jetstream helpdesk, who informed me that they were the XTRA
jetstream helpdesk and couldn't help me because I wasn't an xtra
customer (first time I've heard that from them). He did confirm that
everything said 256kbps surf at his end.

So rang orcon... been on hold to them for the last 40 minutes... every
20 seconds it tells me that they will be with me in <pause> ONE <pause>
minute... someone really needs to fix their IVR.

Orcon's service is really quite bad... they never reply to emails, they
have a (so far) 40 minute plus wait time on their helpdesk, and their
IVR always says the wait time is one minute.

Has anyone here had any GOOD experience from Orcon's helpdesk ?

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