Well, in the end, I was on hold for 1 hour 26 minutes, spoke to the
person there for about 3 minutes and he called telecom on my behalf
(because he's allowed to) and I now have a telecom fault (sorry 'service
request') number.

So despite the almost 1.5 hours of being on hold, things are possibly
progressing now.

John Morch wrote:

> Transferred Surf to them in September and upgarded to UBS 29th October.
> So far everything including the help desk has been excellent.
> Sometimes the help desk queue is a little long (15 minutes) but i have
> always rung back at a different time and got in with in 5 minutes.
>
> John
>
> _________________________________________________________________
> Listen to music online with the Xtra Broadband Channel
> http://xtra.co.nz/broadband
>

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