When I have got through to Orcon, they have been very helpful. I joined
them recently from ParadiseNet who overcharge.

The estimated wait time is not very useful. It's a gimmick that all call
centres should avoid like the plague.

Ian Batterbee wrote:

> Well, in the end, I was on hold for 1 hour 26 minutes, spoke to the
> person there for about 3 minutes and he called telecom on my behalf
> (because he's allowed to) and I now have a telecom fault (sorry
> 'service request') number.
>
> So despite the almost 1.5 hours of being on hold, things are possibly
> progressing now.
>
>
>
> John Morch wrote:
>
>> Transferred Surf to them in September and upgarded to UBS 29th October.
>> So far everything including the help desk has been excellent.
>> Sometimes the help desk queue is a little long (15 minutes) but i
>> have always rung back at a different time and got in with in 5 minutes.
>>
>> John
>>
>> _________________________________________________________________
>> Listen to music online with the Xtra Broadband Channel
>> http://xtra.co.nz/broadband
>>
>

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