Richard Malcom-Smith wrote:

> I did exactly that when they were going to move me on the 28th with my
JS
> rolling over on the 26th.

> They seemed to have no problem with it.

> Orcon however droped the ball by never contacting me to tell me that I
was on
> bitstream, I saw the IP change on the 29th, so assumed I had being
changed over
> and started l33ching hard. - Turns out it was a dynamic IP, and I
hadnt changed,
> Once I got someone from orcon on the phone they advised me to change
the login
> to @orcon instead of @fastadsl or whatever it was. Remains to be seen
what the
> telecom bill is for the 20ish gigs over that time. The cheap surf plan
has being
> changed to cap speed rather then have excess charges so I should be
right,
> otherwise telecom/orcon will have to sort it out between the 2 of
them.

Similar experience when my account got moved. I was told on 19 October
by Orcon that Telecom would migrate me to Bitstream on 29 October. On 26
October my static IP changed to dynamic in a different range and I
started having problems with delivery of emails. Rang Orcon, waited a
long time, just like others have reported. Also emailed them.

When I did get through, the problem was sorted out quickly (change of
login etc ) and I have had virtually no problems since. Speed has been
fine, and at the rate for the plan I'm on (256/128k, uncapped).

The only complaint I have is that I didn't hear beforehand that the date
for the changeover was different from what I was first told, but I
suppose at least it happened earlier rather than later!

Not sure it was Orcon's fault for not telling me, tho'? I guess they
carry the can for being the service provider, but in reality I suspect
it probably just got done by Telecom without them being told either.

Anyone know if Orcon do get told when the changes are actually done? And
if they do, have they got the resources/mechanisms to pro-actively tell
the affected user?

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