Garry Konings wrote:
> Richard Malcom-Smith wrote:
>
>
>>I did exactly that when they were going to move me on the 28th with my
>
> JS
>
>>rolling over on the 26th.
>
>
>>They seemed to have no problem with it.
>
>
>>Orcon however droped the ball by never contacting me to tell me that I
>
> was on
>
>>bitstream, I saw the IP change on the 29th, so assumed I had being
>
> changed over
>
>>and started l33ching hard. - Turns out it was a dynamic IP, and I
>
> hadnt changed,
>
>>Once I got someone from orcon on the phone they advised me to change
>
> the login
>
>>to @orcon instead of @fastadsl or whatever it was. Remains to be seen
>
> what the
>
>>telecom bill is for the 20ish gigs over that time. The cheap surf plan
>
> has being
>
>>changed to cap speed rather then have excess charges so I should be
>
> right,
>
>>otherwise telecom/orcon will have to sort it out between the 2 of
>
> them.
>
> Similar experience when my account got moved. I was told on 19 October
> by Orcon that Telecom would migrate me to Bitstream on 29 October. On 26
> October my static IP changed to dynamic in a different range and I
> started having problems with delivery of emails. Rang Orcon, waited a
> long time, just like others have reported. Also emailed them.
>
> When I did get through, the problem was sorted out quickly (change of
> login etc ) and I have had virtually no problems since. Speed has been
> fine, and at the rate for the plan I'm on (256/128k, uncapped).
>
> The only complaint I have is that I didn't hear beforehand that the date
> for the changeover was different from what I was first told, but I
> suppose at least it happened earlier rather than later!
>
> Not sure it was Orcon's fault for not telling me, tho'? I guess they
> carry the can for being the service provider, but in reality I suspect
> it probably just got done by Telecom without them being told either.
>
> Anyone know if Orcon do get told when the changes are actually done? And
> if they do, have they got the resources/mechanisms to pro-actively tell
> the affected user?
>

Having dealt with the churn dept at Telecom (for toll services) they
tell you one thing and then do something completely different and as a
result cause a headache. Not only for the service provider, but also
the customer as everyone tries to figure out what is going one. Often
because Telecom themselves aren't the most helpful group.

My guess is that Orcon had a process in place for all bitstream switch
overs, however Telecom decided they would make the change earlier. Even
had Telecom advised Orcon, I doubt Orcon would have had enough time to
do something about it proactively.

So I would think it would be a combination of both. The ineptness of
Telecom to do something on time, and the surprise that Orcon were caught
by and the fact their helpdesk does seem to be occupied with answering
the calls that are currently being presented to their poor helpdesk staff.

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