If you don't have DSL you should phone your ISP. Your ISP should then
fix the problem.

It's a pretty basic process, I'll explain a bit about it.

Your ISP will phone the ISP Jetstream helpdesk and tell them that you
have a fault. They will either get the fault fixed on the phone or
they will log a fault with the appropriate people. They will then
chase up Telecom until the fault is fixed. They will pass relevant
information back to you at appropriate times.

If this isn't/hasn't happened then your ISP doesn't care about you.
They may have reasons for this, eg. Jetstream is fairly unprofitable
for ISPs but this really isn't your concern. If they don't care about
you then you need to find an ISP that cares. There are some out there.

Yes, I work for an ISP. Yes they care. No, this isn't their post or viewpoint.

Dave

On Thu, 11 Nov 2004 14:10:18 +1300, Andrew <andrew@virtual.net.nz> wrote:
> OK, for those people complaining about not being switched over, or
> getting only 128k -- you should feel lucky, because I haven't had DSL at
> ALL now for a week. I really don't know what I can do because it's
> practically impossible to get through to anyone
> Is anyone worse off than me or do I win the booby prize for this one?
>
> Andrew
>
>

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