Yep well I did call my ISP, many times -- was told a fault was logged
with Telecom last week...
Anyway was away until yesterday, but fully expected to have DSL back by
the time I returned, this was not the case. Orcon was engaged for quite
a while yesterday and today, but when I eventually got through to
someone they did call telecom, again -- and telecom said there was no
problem initially but whoever it was I was speaking to persevered and as
of about an hr ago I finally have DSL back, yay.

I'll take your word for the "ISPs that care" bit but in this instance it
seems to be just whoever you happen to end up talking to.

Andrew

Dave Mill wrote:
> If you don't have DSL you should phone your ISP. Your ISP should then
> fix the problem.
>
> It's a pretty basic process, I'll explain a bit about it.
>
> Your ISP will phone the ISP Jetstream helpdesk and tell them that you
> have a fault. They will either get the fault fixed on the phone or
> they will log a fault with the appropriate people. They will then
> chase up Telecom until the fault is fixed. They will pass relevant
> information back to you at appropriate times.
>
> If this isn't/hasn't happened then your ISP doesn't care about you.
> They may have reasons for this, eg. Jetstream is fairly unprofitable
> for ISPs but this really isn't your concern. If they don't care about
> you then you need to find an ISP that cares. There are some out there.
>
> Yes, I work for an ISP. Yes they care. No, this isn't their post or viewpoint.
>
> Dave
>
>
> On Thu, 11 Nov 2004 14:10:18 +1300, Andrew <andrew@virtual.net.nz> wrote:
>
>>OK, for those people complaining about not being switched over, or
>>getting only 128k -- you should feel lucky, because I haven't had DSL at
>>ALL now for a week. I really don't know what I can do because it's
>>practically impossible to get through to anyone
>>Is anyone worse off than me or do I win the booby prize for this one?
>>
>>Andrew
>>
>>

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