On Tue, 2004-11-16 at 16:43 +1300, Morgan Nichol wrote:
> Sounds like you might be in the same boat as me, billing period ends
> on the 2nd or 4th of the month. As most others I was informed in
> advance that I'd be shifted up to 2mbps, and I was quite looking
> forward to it, so on the day, when I was still at 256kbps, I phoned
> Telecom to see what was what, they confirmed I'd be upgraded but told
> me it might not happen until midnight.
>
> Needless to say, they didn't do it, and after talking to them a couple
> of times, I was told to talk to my ISP -- please! what has my ISP got
> to do with THIS?
>
> Quicksilver, being as wonderful as ever -- it sure is nice dealing
> with humans again after escaping from whatever it was that ihug
> morphed into -- leapt into action for me and did some Telecom
> wrangling, turns out the provisioning team at Telecom had "forgotten"
> to upgrade me (what do they use, post it notes?!), and refused to do
> it for me after confirming they'd messed up, instead making me wait
> until my NEXT billing cycle. You what?
>
> Whatever, after a polite complaint Telecom gave me a one month credit,
> so while I'm still disappointed, I'm no longer disgruntled.
>
> I suggest you call them up, worse comes to worst you know when you're
> really getting upgraded -- and who knows, maybe you can get a credit
> as well? :D

Hello,

My billing date is on the 2nd of each month and when the 2nd of November
rolled around I keenly restarted my router - back to the 256kb/s surf
plan. I called Telecom, waited in a phone queue for approx. 20 minutes
then someone told me I wouldn't be updated until 2nd December. Bummer.

I just hope they do, or else it will be 2005 before we get our promised
2mbit access :(

Regards,
Chris.

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