At 05:12 p.m. 12/11/2004, you wrote:
>I just found this page
>
>http://www.telecom.co.nz/chm/0,5123,203091-202463,00.html
>
>Which appears to be the place for plan changes.
>
>Unfortunately, according to that I need to give them 5 working days to process my request so I suspect they will not do it in time. But who knows, maybe I'll be lucky. It's a pity I didn't find this page earlier since even though I could never given them 5 working days, I could give them some time...

Just a little update. On Saturday morning (i.e. the day after I submitted the form) I received an e-mail confirming my plan change would take place on the 14th November (my next billing date). It looked like an automatic e-mail so I assumed they set the plan change into their system and then it sent me an e-mail.

The 5 day disclaimer is probably just a catch all I suppose in case they have a backlog although I think 3 working days should be the max.

However the next day, when I checked the usage meter and My Telecom, it still claimed I was on the 10gb Surf flatrate. My speed was 256kb (as it should be for the Jetstream Surf flatrate and Jetstream Go but not Jetstream Plus the 2mbit plan). Quite annoyed, I sent an e-mail explaining I was not happy about the extra cost.

Got a response today informing the plan change did not take place and would take place 14th December. They gave me a $30 credit (the difference between Go and Surf) which is all I really want and ironicially this means I've got a 10gb cap for my 4 days.

I'm a bit worried they might screw up my line either fail to provide me with Bitstream on the 18th (Nov) or screw it up on the 14th December when their postit notes tell them to change me to Jetstream Go but I don't want to confuse matters so I'll just wait and hope for the best!

A little aside. For reasons unknown to me, early on the 13th morning (4 am maybe?) my 64k connection (I'd used a total of about 25gb) suddenly unthrottled itself back to 256k. Once again, no restart required. This continued throughout the day (obviously it's still 256k as it should be now that I have not exceeded my cap).

Conclusions? Telecom do seem to be quite fast at processing plan change requests and even do it on a Saturday, despite the at least 5 working day disclamer. However, having processed your plan change request, it appears they are not always so good at actually changing your plan. They're always willing to offer to make it up to you when they screw up but maybe it would be better if they just didn't screw up so much? (Although in my case, their mistake is to my advantage)

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