At 16:43 16/11/2004, Morgan Nichol wrote:

>On Tue, 16 Nov 2004 10:41:52 +0000, Fran <fran@mobilecomputing.co.nz> wrote:
>
> > It looks like I'm _still_ on a 256k plan, the modem connection speed is
> > 6.xxx mb/s as per normal.
> > No throttling as I'm 1 day into my new billing period.
> >
> > Not really a problem, I'd just like to know when it's going to happen :)
> >
> > Fran
> >:):):)
>
>Sounds like you might be in the same boat as me, billing period ends
>on the 2nd or 4th of the month. As most others I was informed in
>advance that I'd be shifted up to 2mbps, and I was quite looking
>forward to it, so on the day, when I was still at 256kbps, I phoned
>Telecom to see what was what, they confirmed I'd be upgraded but told
>me it might not happen until midnight.
>
>Needless to say, they didn't do it, and after talking to them a couple
>of times, I was told to talk to my ISP -- please! what has my ISP got
>to do with THIS?
>
>Quicksilver, being as wonderful as ever -- it sure is nice dealing
>with humans again after escaping from whatever it was that ihug
>morphed into -- leapt into action for me and did some Telecom
>wrangling, turns out the provisioning team at Telecom had "forgotten"
>to upgrade me (what do they use, post it notes?!), and refused to do
>it for me after confirming they'd messed up, instead making me wait
>until my NEXT billing cycle. You what?
>
>Whatever, after a polite complaint Telecom gave me a one month credit,
>so while I'm still disappointed, I'm no longer disgruntled.

Ack.

My Jetstream billing cycle begins on the 18th (today) so in theory I should
have changed over to Jetstream Plus 2Mbit today, but surprise surprise,
nothing has happened, it's still running at 256Kbit.

Checking the Jetstream usage page says "Jetstream Surf flat rate usage" for
both current and next plan.

Does this mean that I've been "forgotten" too and wont get 2Mbit until
December 18th even if I ring them and complain ? GRRRRRR...

Regards,
Simon

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