At 10:46 18/11/2004, Claire Hurman wrote:

>My Jetstream billing cycle begins on the 18th (today) so in theory I should
>have changed over to Jetstream Plus 2Mbit today, but surprise surprise,
>nothing has happened, it's still running at 256Kbit.
>
>Checking the Jetstream usage page says "Jetstream Surf flat rate usage" for
>both current and next plan.
>
>Does this mean that I've been "forgotten" too and wont get 2Mbit until
>December 18th even if I ring them and complain ? GRRRRRR...
>
>Regards,
>Simon
>
>If today is your billing anniversary, then your connection should upgrade
>overnight. I think it happens around 2am.

Depends what you mean by "anniversary". My Billing cycle begins on the 18th
and ends on the 17th. The usage counter has already reset to zero, but it
still says Jetstream Surf flat rate and is still throttled...

Regards,
Simon

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