Its not about DSL at a technical level, as it appears to be Orcon specific
- and its certainly the kind of thing that should be addressed via their
tech support guys.

I can understand Steves frustration, as there seems to be a trend to post
on here about issues which really should go straight to helpdesks first.

I mean, I know that people with a slight technical bent dont tend to like
helpdesks - its that whole 'I know more than they do' mentality coupled
with the 'i dont want to sit on hold' mentality - however it does need to
be take into consideration that

1) they provide a service, this includes (or not) tech support.
2) This is a list for the discussion of ADSL Technical issues. This doesnt
extend to doing the ISP tech support role for them...

I personally think Steve is being slightly Nazi here, but untill such time
as this becomes a 'problem with UBS in general' it really is of limited
interest to a lot of the audience here, some of whom don't use UBS and
many of whom will not be Orcon customers.

IMHO.

Mark.

On Sun, 5 Dec 2004, Steven Ellis wrote:

> Hmm
>
> There is a TECHNICAL issue.. Hence reference technical email list..
>
> I don't subscribe to chat as i'm only interested in technical
> problem/issues etc.
>
> Steve
>

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