What _I_ believe this list should be used for....

This list should be used to discuss general technical issues that
impact ADSL in New Zealand. This will include discussion related to
Routers and Modems and also general discussion regarding how DSL is
implemented in NZ. It should also include general outages that may
affect Jetstream, Jetstream Wholesale, or UBS as this is very useful
to the various ISP people that lurk on this list.

ISP specific issues seem to be the grey area here. Here is what I
believe should be acceptable and not...

Acceptable example post :

"Hi, I'm currently an Orcon UBS customer and I'm having issue A with
my connection. Do other non-Orcon people here have this issue or
should I just be phoning my ISP?"

Unacceptable example post :

"Hi, I'm an Orcon UBS customer and I'm having issue A with my
connection. Orcon don't answer my calls, or I can't be f*&ked phoning
them. What I really need is someone on this list to tell me what Orcon
or myself is doing wrong and hence magically fix this problem. I
really think that this is an issue that this list should solve rather
than the ISP that I pay my money to..."

And no, I'm not taking any specific stabs at Orcon here, it just
appears that the recent crap on this list appears to be generated by
Orcon UBS and non-UBS customer.

And again, no I'm not on this list to hear people whining about how
long it's taken to switch from 256kbit to 2mbit, I get enough of that
at work.

My $0.02.

Dave

On Tue, 7 Dec 2004 21:03:02 +1300, Bart Hanson <bart@orcon.net.nz> wrote:
>
> On 7 Dec 2004, at 4:08 PM, Steven Ellis wrote:
>
> > Whilst the list isn't here as a general help desk, it is the best
> > place to confirm if issues/problems are ISP, region, or platform
> > specific. If this isn't the case perhaps we need an adsl-issues list
> > as this is a long way from being a "chat" topic.
>
> I have been on this list a couple of months now but am only just
> beginning to see its true purpose, a technical forum to discuss issues
> around ADSL. OK speed, latency, etc. can be discussed here, but not
> quality of service or help desk wait times? both of which are always
> ISP specific.
>
> Is there another NZ list where people can discuss these things.
> It could be called ISP@lists.somewhere.nz:
>
> If not, maybe someone could organise something, then those with a less
> technical bent can stop "polluting" this list.
> Of course there will always be crossover issues but people would then
> be able to choose to subscribe to either or both.
>
> Bart Hanson
>
> bart@orcon.net.nz
>

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