So the solution is simple.

> Acceptable example post :
>
> "Hi, I'm currently an Orcon UBS customer and I'm having issue A with
> my connection. Do other non-Orcon people here have this issue or
> should I just be phoning my ISP?"
>

Answer it.

> Unacceptable example post :
>
> "Hi, I'm an Orcon UBS customer and I'm having issue A with my
> connection. Orcon don't answer my calls, or I can't be f*&ked phoning
> them. What I really need is someone on this list to tell me what Orcon
> or myself is doing wrong and hence magically fix this problem. I
> really think that this is an issue that this list should solve rather
> than the ISP that I pay my money to..."
>

Ignore it.

This is a mailing list, not rocket science.

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