I requested a change from surf to surf plus on the 18th november.....
billing cycle begins on the 8th of the month (ie, yesterday), so they
had 3 weeks to sort themselves out. My plan was still showing standard
256k surf on the jetstream-usage and mytelecom pages on the 7th, so I
sent them feedback to remind them.

I've since had no response to the feedback (sent via mytelecom), and the
plan has not changed.

I'm just glad I'm not changing to UBS as I wouldn't even be able to call
telecom to complain then.

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